Redfin Select - The Discounter Moves Up Market

Redfin, the discount real estate broker with a bitchin' website and a CEO who goes on 60 Minutes to rail against the industry, has soft-launched an up-sell - and in my opinion business-model-saving - Redfin Select service.

Given Redfin's history, I had to check the date of the Redfin blog post to make sure it wasn't dated April 1. Although Glenn Kelman hinted in a comment here a couple weeks ago that something was coming.

Select is simply a way to let home buyers opt for some hand-holding on as many home tours as they'd like. They pay a little more and get a little more service. Redfin usually refunds two-thirds of the home buyer's commission. For people who opt for Select, they'll get 50% of the commission refunded.

Still a good option for buyers who want to save some cash, but Redfin makes 50% more per transaction. This is huge step towards making Redfin a viable company. Kudos to Glenn and team.

BTW - I mentioned in my December post of 2008 Predictions for the RE.net that Redfin was going to have to make this move. (I've hit two of those so far. We'll see if Rich Barton promotes himself out of Zillow before year's end...) Here's what I said about the Redfin business model at the time:

I've grown less sanguine about the Redfin business model this year. Champion of the discounters, Redfin's gotta scale its revenue. CEO Glenn Kelman posted some of his business metrics on Guy Kawasaki's blog (which took some serious cojones, so kudos to Glenn for stepping up.) In that post, one thing is clear: he needs to marshal Redfin to $100 million in revenue, fast. If you assume that Redfin clears ~$5000 on it's discount home sales transactions, that means they have to scale to 20,000 home sales in the next couple years. In this market.

Glenn also pointed out that they have more people driving around in the field than they originally planned. (i.e. the model scales less efficiently.) But if you introduce premium services and can bring your average-revenue-per-deal closer to $10,000, that's a much more achievable target. Not surprisingly, this was also the path that Zip Realty took several years ago.

In short, it's a smart move. And it's not surprising, because Kelman seems to be no fool. Good for their clients and good for them.

Slightly more critical (natch) coverage at BHB